Privacy Policy
Last updated: January 15, 2024
Your Privacy Matters
Security Etc is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
- Name and contact details (phone, email, address)
- Property information for security assessments
- Service preferences and requirements
- Communication history and support interactions
Technical Information
- Website usage data and analytics
- Device information and browser type
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
- Provide security system installation and maintenance services
- Respond to inquiries and provide customer support
- Send service updates and important notifications
- Improve our services and website functionality
- Comply with legal obligations and industry regulations
- Prevent fraud and ensure system security
Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encrypted data transmission and storage
- Regular security assessments and updates
- Limited access to personal information
- Staff training on data protection procedures
- Secure disposal of data when no longer needed
Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
Cookies Policy
We use cookies to enhance your browsing experience and analyze website traffic:
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Customer records: 7 years after service completion
- Marketing data: Until consent is withdrawn
- Website analytics: 26 months maximum
- Support communications: 3 years
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. Continued use of our services after updates constitutes acceptance of the revised policy.